Your privacy, clearly.

01

Information we collect

Account information: your name, phone number, an alternate number if added, email address if provided, account identifier and authentication information needed to sign in.

Shopping information: saved delivery addresses, shopping bag and favourites, products, sizes and quantities, order history and amounts, delivery status and order notes.

Information you submit: product ratings, reviews and support requests. Your name may appear publicly with approved reviews; do not put sensitive information in a public review.

Technical information: app installation identifiers and notification tokens, device type, operating system, app version and language, usage events, crash reports and diagnostics. Cloud services may process IP addresses for operation and security and infer an approximate region from them.

02

How we use information

We use account information to authenticate you, enable sign-in and protect the service. We use order and address information to confirm, prepare and deliver purchases and communicate with you about them.

We use shopping bags and favourites to provide and synchronise shopping features, reviews to display customer feedback after moderation, and support information to respond to you.

Usage and crash data help us understand app performance, diagnose problems and improve the service. Notification tokens support order updates and offers, subject to the notification settings available to you.

03

Location and notifications

You can choose to use your device location when setting a delivery address. When you grant permission and use this feature, the precise location you select may be saved with your address and order. You can also enter an address or select a point on the map.

You can revoke location or notification permissions in your device settings. Revocation stops subsequent access; it does not automatically erase an address or location already saved. Refusing permission may disable the related feature.

04

App analytics and website storage

The mobile app uses Google services for analytics, crash reporting and notifications. The current release collects usage and diagnostic information while it runs. Website cookie choices do not control collection in the mobile app.

The website stores necessary information such as your session, shopping bag and preferences on your device. Optional website analytics and marketing tools, when configured, operate according to the choice you make in the privacy settings at the bottom of the store.

This standalone privacy page contains no analytics, advertising or tracking forms. The hosting service may log ordinary technical request information to deliver and secure the page.

05

Who may process information

We use Google Firebase and related cloud services for authentication, databases, storage, hosting, notifications, analytics and crash reporting. These providers process the information needed to deliver their services.

Authorised store staff and delivery personnel can access information needed to support you and fulfil orders, such as your name, contact number, delivery address and order details.

If you choose to contact us through WhatsApp or open an external service, information you send there is also subject to that service’s policy. Information may also be disclosed in response to a binding legal request or to protect the service and legal rights.

06

Retention and account deletion

Account, order and communication information is stored in the store’s systems. Open orders, accounting, disputes or legal obligations may require some records to be retained.

Uninstalling the app does not delete your information from the store. The account-deletion option in the current release disables account access but does not automatically erase all personal information or order history. There is currently no single automatic deletion schedule for these records.

You can send a separate data-deletion request using the contact options below. We may need to verify account ownership and identify the information requested for deletion and any records relating to open orders or retention requirements. This page is not confirmation that your information has already been deleted.

07

Security and international processing

Connections to our cloud services use encryption in transit, and data access is subject to permissions configured for the service. No transmission or storage method can guarantee absolute security.

Cloud infrastructure may process information in countries other than your country of residence. See the linked cloud provider privacy information below for more about its services and processing locations.

08

Your choices and privacy requests

You can update profile information and addresses in your account, manage device permissions and notification preferences, and change consent for optional website tools in the store.

You can contact us to request access, correction or deletion, or object to use of your information, subject to rights under laws that apply to you. We may request limited information to verify your identity before acting on a request.

If you are a parent or guardian and believe a child has provided personal information without appropriate permission, contact us so it can be reviewed and addressed. Selling children’s clothing does not mean a child needs to create an account.

09

Changes to this policy

We may update this policy when service features or data practices change. The latest version is published on this page with its update date. Please review it to understand current practices.